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This is a true IBM ordering information note from one of their catalogs.

    This is an actual alert to the IBM Field Engineers that went out to all   IBM Branch offices. The person who wrote it was very serious. The   rest   found it rather funny.
______________________________________________________________________

  Abstract: Mouse Balls available as FRU (Field Replacement Unit)  

  Mouse balls are now available as FRU. Therefore, if a mouse fails to   operate or should it perform erratically, it may need a ball   replacement.   Because of the delicate nature of this procedure, replacement of mouse   balls should only be attempted by properly trained personnel.  

  Before proceeding, determine the type of mouse balls by examining the   underside of the mouse. Domestic balls will be larger and harder than   foreign balls. Ball removal procedures differ depending upon   manufacturer of the mouse. Foreign balls can be replaced using the   pop-off method. Domestic balls are replaced using the twist-off   method.   Mouse balls are not usually static sensitive. However, excessive   handling   can   result in sudden discharge.

    Upon completion of ball replacement, the mouse may be used immediately.  

  It is recommended that each replacer have a pair of spare balls for   maintaining optimum customer satisfaction; and that any customer   missing   his balls should suspect local personnel of removing these necessary   items.  

  To reorder, specify one of the following:

    P/N 33F8462 - Domestic Mouse Balls   P/N 33F8461 - Foreign Mouse Balls

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